Privacy Policy

Mohamed Abdel Fattah Company for Integrated Solutions — MAFISCO
Last updated: 25 October 2026

We respect your privacy. This policy explains how we handle your personal data when you visit https://mafisco.com or contact us through website forms, email or WhatsApp, and how you can exercise your rights and request deletion of your data.

1. Who is responsible for your data?

Mohamed Abdel Fattah Company for Integrated Solutions, trading as MAFISCO, is responsible for the personal data it collects for its website and communications with customers.

Legal name in Arabic: شركة محمد عبد الفتاح للحلول المتكاملة
Legal name in English: Mohamed Abdel Fattah Company for Integrated Solutions
Trading name: MAFISCO
Commercial registration number: 34786
Tax number: 479-191-782
Address: Unit 1, Office 6, Safwat Al Mostaqbal Project No. 215, Sporting, Main Port Said Street, Ground Floor, Sidi Gaber, Alexandria, Egypt.
Privacy contact: sales@mafisco.com

2. Data we handle

Depending on how you contact us and the service requested, this includes:

• Contact details: your name, phone number, email address, company name and job title, when provided.
• Inquiry and service information: messages and attachments you send, project requirements, correspondence, quotations, contracts and invoices.
• WhatsApp data: your phone number and profile name available to us, message content and attachments, message identifiers, timestamps and sending, delivery or read status, as made available by the service.
• Technical data: your IP address, browser type, visit time, and operational and security logs recorded by the systems used.

Please do not send passwords, full payment card numbers, identity documents or health information through general inquiry channels.

3. Why do we use data?

We use data to the extent necessary to:

• Respond to inquiries, understand your needs and prepare quotations.
• Provide agreed services and support, and follow up on requests.
• Organize correspondence and business relationships in Odoo CRM.
• Operate and protect our website and systems, and resolve technical issues.
• Meet legal and accounting obligations.
• Send marketing messages after obtaining the required consent.

We process data on the legal basis applicable to the purpose, such as consent, performance of a contract or a legal obligation. Processing inquiries and taking steps before entering into a contract are subject to the basis permitted by applicable law.

Simply browsing the website or sending an inquiry does not constitute consent to receive marketing messages.

4. WhatsApp communications and automated conversations

When you contact us through WhatsApp, we process your contact details and conversation content to respond and follow up on your request. Conversations and information relating to your request may be stored in our systems to manage communications and provide the service.

When an automated assistant is used, the messages and information you provide are processed to understand your inquiry, prepare a response and organize your request. If the service uses an external AI provider, details of that provider and how data is shared with it are made available in a service notice before use.

You can contact our team at sales@mafisco.com for human assistance.

Your use of WhatsApp is also subject to its own terms and privacy policy:
https://www.whatsapp.com/legal/privacy-policy

5. Sharing and storing data

We do not sell your personal data.

We share data as necessary with service providers that assist us with hosting, email, communications, technical support and service operations. Processing WhatsApp correspondence involves the relevant WhatsApp / Meta services.

We use CloudClusters to host the website. According to information published by the provider, its data centers are located in the United States; our services therefore involve storage or processing outside Egypt. Cross-border transfers are subject to applicable legal requirements and safeguards.

Data may also be disclosed where required by law or in response to a legally binding request.

When we process data on behalf of a client as part of a technology project, that processing is subject to the client's instructions and the relevant agreements. This policy does not replace that client's privacy policy.

6. Cookies

The website uses cookies to support its functions, such as session management, security and remembering preferences.

You can control cookies through your browser settings. Disabling some cookies may affect website functionality. If analytics or tracking tools requiring consent are used, information and choices relating to them are presented before activation.

7. Retention and security

We retain data according to its purpose:

• Inquiry and conversation data: until the request and related follow-up are completed, unless a contractual relationship begins or there is a legal reason for continued retention.
• Customer and project data: throughout service delivery and as necessary afterward to meet contractual obligations and resolve claims.
• Contracts and invoices: for the applicable statutory retention periods.
• Technical logs: as needed to operate systems and investigate technical issues and security incidents.

We delete or anonymize data when it is no longer needed, subject to legal obligations and backup deletion procedures.

We take appropriate technical and organizational measures to protect data and restrict access. However, no electronic system can be guaranteed to be completely secure.

8. Your rights and data deletion requests

Subject to applicable law, you may request access to and a copy of your data, correction or deletion, object to its processing, or withdraw your consent.

To request deletion of your data:

1. Email sales@mafisco.com with the subject “Personal Data Deletion Request”.
2. Provide the phone number or email address you used to contact us, and identify the data or service concerned.
3. Do not send a password or identity document with the request. We will contact you if appropriate additional verification is necessary.

We handle requests within the applicable legal timeframe and explain the outcome, any data that must be retained and the legal reason for retention. Deletion by us covers only data under our control; it does not delete your WhatsApp account or data independently retained by other parties.

To stop marketing messages, you can send a request through the conversation or to the email address above. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Privacy complaints can be sent to the same email address. You also have the right to contact the competent data protection authority under applicable law.

9. Policy updates

We publish updates to this policy on this page and revise the update date. Where a processing change requires additional notice or new consent, we take the required action before implementing it.